PRIVACY POLICY
At Lady-Pants, accessible at lady-pants.com, we are deeply committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard information in accordance with applicable data protection laws including the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant privacy regulations. Protecting your privacy is at the core of our values, and we implement policies and technologies that prioritize secure and ethical data practices.
1. Scope of This Policy & Role of the Data Controller
This Privacy Policy applies to all individuals who access or use the lady-pants.com website (the “Site”), engage with our services, or communicate with us. For the purposes of data protection laws, Lady-Pants is the “data controller” for all personal data collected through this Site. This means we are responsible for determining the purposes and means of processing personal data.
2. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
This includes your IP address, browser type and version, device information, pages visited, time spent on pages, links clicked, search queries, and referral URLs. This data is collected through cookies and server logs to help us understand your interactions with lady-pants.com.
b. Account Data
If you create an account with us, we may collect your name, email address, postal address, phone number, and account credentials for identity verification, authentication, and account management.
c. Profile Data
Information such as your purchase history, product preferences, surveys completed, shopping behavior, and feedback provided allow us to tailor your experience and provide relevant product recommendations.
d. Communication Data
We collect records of your interactions with us, including email correspondence, submitted inquiries, and support requests. This data helps us respond effectively and maintain accurate communication history.
e. Technical Data
This includes data about the device and software you use to access our website, such as operating system, browser settings, mobile device identifiers (when applicable), screen resolution, and security configurations.
f. Transaction Data
When making purchases, we collect information including products ordered, payment method, billing and shipping addresses, and transaction timestamps. Payment processing is handled securely via third-party vendors and is subject to their privacy policies.
g. Preference Data
We track your marketing preferences, including whether you have opted into or withdrawn from email notifications, promotional communications, personalization settings, and areas of interest within lady-pants.com.
3. Legal Bases for Data Processing
We process your personal data on the following legal grounds:
– Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications or setting cookies.
– Contract: Processing is necessary for the performance of a contract to which you are party, such as order fulfillment or account services.
– Legal Obligation: In certain circumstances, we may be required to process your data to comply with applicable laws or regulatory requirements.
– Legitimate Interest: We may process data to pursue our legitimate interests, provided such interests are not overridden by your data protection rights. Legitimate interests may include securing our platform, analyzing user behavior to improve services, and preventing fraud.
4. Your Data Protection Rights
Depending on your jurisdiction and applicable law, you may have the following rights:
– Right of Access: You may request confirmation as to whether we process your personal data and obtain a copy of such data.
– Right to Rectification: You may request that we correct inaccurate or incomplete personal data about you.
– Right to Erasure: You have the right to request the deletion of personal data when the data is no longer necessary or when you withdraw consent.
– Right to Restriction: You may request the limitation of processing where accuracy is contested, processing is unlawful, or data is no longer needed for processing purposes.
– Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
– Right to Object: You may object to certain types of processing, such as direct marketing, processing based on legitimate interest, or profiling activities.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact us at [email protected].
5. Security Measures
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These include but are not limited to:
– Encrypted data transmission via HTTPS protocols
– Role-based access control and password protection
– Regular systems and infrastructure backups
– Staff privacy and security training
– Periodic audits and vulnerability assessments
6. International Data Transfers
Your personal data may be processed in, or transferred to, jurisdictions different from your country of residence, including countries outside the European Economic Area (EEA) or the United States. Where international transfers are made, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of data protection.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Retention periods vary by data category:
– Usage Data: Up to 24 months from collection
– Account and Transaction Data: As long as your account is active and for 6 years thereafter for legal purposes
– Profile and Preference Data: Until you delete your account or withdraw consent
– Communication Data: Typically kept for 3 years unless litigation or legal obligations require longer retention
8. Our Cookie Policy
Lady-pants.com uses cookies and similar tracking technologies to enhance user experience and monitor website performance. Cookies serve various functions categorized as follows:
– Essential Cookies: Required for site navigation, user authentication, and order processing
– Functional Cookies: Enable enhanced personalization and user settings
– Analytics Cookies: Collect aggregated data on user behavior and website trends, often through third-party providers (e.g., Google Analytics)
– Performance Cookies: Track page load times, error messages, and other technical diagnostics
9. Cookie Management and Legal Compliance
You may manage your cookie preferences through your browser settings or our Cookie Consent Management Tool available on our website. Upon your first visit to lady-pants.com, we will request your consent for the use of non-essential cookies in compliance with GDPR and CCPA standards. You may modify or withdraw your consent at any time.
Under CCPA, California residents have the right to opt-out of the sale of personal information. While we do not sell your personal data, we honor all Do Not Sell My Personal Information requests as mandated by law.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected personal information from a child without verified parental consent, we will take appropriate steps to delete such information promptly. Parents or guardians who believe that their child has submitted personal data to lady-pants.com should contact us immediately at [email protected].
11. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time to reflect legal, technological, or operational changes. Where significant changes are made, we will provide appropriate notice via our website or contact channels. Your continued use of lady-pants.com confirms your acceptance of any revisions.
12. Contacting Us
If you have any questions about this Privacy Policy, your personal data, your rights, or if you wish to make a privacy-related request or complaint, you may contact us at:
Email: [email protected]
We take each privacy inquiry seriously and will respond as promptly as possible in accordance with data protection regulations.
Lady-Pants is committed to full compliance with applicable data protection laws and maintaining transparency in all data-related practices. We encourage you to reach out with any concerns, and we will do our best to assist you promptly and thoroughly.